{"id":3451,"date":"2021-09-23T09:22:21","date_gmt":"2021-09-23T09:22:21","guid":{"rendered":"https:\/\/www.sannytelecom.com\/?p=3451"},"modified":"2024-04-19T01:43:09","modified_gmt":"2024-04-19T01:43:09","slug":"f-a-q-sales-services-trade-terms","status":"publish","type":"post","link":"https:\/\/www.sannytelecom.com\/ace\/f-a-q-sales-services-trade-terms\/","title":{"rendered":"F.A.Q.- Part 3: Sales Services & Trade Terms"},"content":{"rendered":"

What are your payment terms?<\/mark><\/h3>\n\n\n\n

  <\/strong>It\u2019s a 30% deposit and the balance before shipment or L\/C at sight for new customers. <\/p>\n\n\n\n

For long-term partners, we do offer better conditions.<\/p>\n\n\n\n

What is the delivery time?<\/mark><\/h3>\n\n\n\n

  <\/strong>It ranges from one week to four weeks and depends on the type of products and quantities.<\/p>\n\n\n\n

What is the procedure before & after we close the deal? What services are you offering?<\/mark><\/h3>\n\n\n\n

It includes but is not limited to the pre-sale service, specifications confirmation, product selections, shipping, and after-sale service, etc.<\/p>\n\n\n\n

Can you offer us a discount?<\/mark><\/h3>\n\n\n\n

We can have a conversation about specific numbers, but let\u2019s make sure we\u2019re on the same page about this solution being a good fit for your needs.<\/p>\n\n\n\n

We do have a discount program for those prospective clients who are willing to help us with Local promotion or are open for local visitors as a demo project.<\/p>\n\n\n\n

If you join it, you do not even need to worry about the discount.<\/p>\n\n\n\n

Why is your product so cost-effective?<\/mark><\/h3>\n\n\n\n

(1) With our mission to help our customers cut down-converting costs, we don\u2019t believe in an overpriced strategy.<\/p>\n\n\n\n

(2) We have been striving to do our best to keep prices as low as possible without sacrificing quality, for instance, our critical components are designed, manufactured, and assembled in-house.<\/p>\n\n\n\n

Beyond that, We improve the competitiveness on manufacturing costs by actively seeking the best possible component options and manage supply chain logistics. We hope that by giving the best support on price to you, we could help ease your capital pressure and<\/p>\n\n\n\n

develop a mutually beneficial business relationship together.<\/p>\n\n\n\n

Can you help calculate the costs of this product for me<\/mark>?<\/span><\/strong><\/h3>\n\n\n\n

Yes, we can do that and it’s for OEM only.<\/p>\n\n\n\n

What is the MOQ of your product?<\/mark><\/h3>\n\n\n\n

  <\/strong>Normally, we have no MOQ requirement and would accept<\/p>\n\n\n\n

any quantity order except special products. You\u2019d better check with us first.<\/p>\n\n\n\n

Can you custom the antenna according to the buyer\u2019s request?<\/mark><\/h3>\n\n\n\n

  <\/strong>Of course, we can do that. We have done a lot of cases for our customers worldwide. <\/p>\n\n\n\n

We have a set of standard operating procedures that work well.<\/p>\n\n\n\n

How do you pack the product before delivery?<\/mark><\/h3>\n\n\n\n

  <\/strong>Firstly, every product is sealed with a polybag;<\/p>\n\n\n\n

Secondly, the product will be put into the inner box with or without the foam.<\/p>\n\n\n\n

Thirdly, the outside carton contains several inner boxes.<\/p>\n\n\n\n

At last, the wooden or plastic pallet is used to pack a couple of cartons for LCL.<\/p>\n\n\n\n

How do you ensure your product quality?<\/mark><\/h3>\n\n\n\n

  <\/strong>You deserve the highest quality contract manufacturing and packaging services every single time.<\/p>\n\n\n\n

This is why our industry-leading Quality System extends throughout the supply chain\u2014from product receipt<\/p>\n\n\n\n

to final delivery\u2014at every one of our facilities.<\/p>\n\n\n\n

This ensures quality products and timely delivery you can count on.<\/p>\n\n\n\n

Complete traceability comes standard here, along with full ISO-9001 and FDA compliance. You also have access to our innovative in-house labs for verification and testing solutions. We have a proven track record of creating smart, go-to-market solutions\u2014all supported by a robust Quality System.<\/p>\n\n\n\n

What is the workflow of your product?<\/mark><\/h3>\n\n\n\n

  <\/strong>Assembly => Welding => Impedance Matching => Seal with radome => Packaging=>Warehouse<\/p>\n\n\n\n

Could you please specifically describe your warranty terms?<\/mark><\/h3>\n\n\n\n

Three years warranty after you receive the goods.<\/p>\n\n\n\n

How do you ensure after-sales service?<\/mark><\/h3>\n\n\n\n

   <\/strong>You can call us or send an email to us at any time. We will respond to you within 120 minutes.<\/p>\n\n\n\n

What shall we do if your product has a problem after I receive it?<\/mark><\/h3>\n\n\n\n

   <\/strong>We will return the money or send you the replacement product if it has quality issues.<\/p>\n\n\n\n

Do you have any customers in our country? Can you share their names?<\/mark><\/h3>\n\n\n\n

I am afraid we are not able to disclose their names because they require privacy and have signed an NDA agreement with us.<\/p>\n\n\n\n

We owe a duty of care to our clients to prevent any risk of harm.<\/p>\n\n\n\n

If we can work together, we will also keep all of your information safe. Thanks for your understanding.<\/p>\n\n\n\n

What do you think of KBT or Lanbowan?<\/mark><\/h3>\n\n\n\n

 Either KBT or Lanbowan is a great company, which are well-known in the industry for more than a decade. We share some mutual customers. Some companies that use both of our offerings often find that our products and service make accomplishing the OEM much easier. Because we accept the low MOQ orders and provide a one-stop sourcing service with cost-effective solutions.<\/p>\n\n\n\n

How do you handle a customer complaint?<\/mark><\/h3>\n\n\n\n

   <\/strong>We are always glad to receive customers\u2019 complaints.<\/p>\n\n\n\n

   (Are you kidding me..? You may doubt it.)<\/p>\n\n\n\n

Without complaint, we can\u2019t make improvements and support you better.<\/p>\n\n\n\n

Can you do door-to-door?<\/mark><\/h3>\n\n\n\n

   <\/strong>Of course, we can do door-to-door. We do have reliable and cost-effective channels. You can compare our quote with others at any time.<\/p>\n\n\n\n

Tell me what you can do to support us better?<\/mark><\/h3>\n\n\n\n

   <\/strong>For long-term cooperation, we can offer you a good price with payment terms. <\/p>\n\n\n\n

Besides, we can develop new products for you and make sure they are first-to-market. <\/strong><\/p>\n\n\n\n

Do you have any distributors in my country?<\/mark><\/h3>\n\n\n\n

   <\/strong>It depends on the regions and countries. We have a lot of distributors in the LACA market<\/p>\n\n\n\n

   Besides, we are looking for distributors of our products all over the world.<\/p>\n\n\n\n

How can you ensure your lead time?<\/mark><\/h3>\n\n\n\n

   <\/strong>Firstly, we have a long-term and reliable supply chain. Above 80% of them are from local within 20 miles. We even invest in a hardware factory to make sure everything is under control.<\/p>\n\n\n\n

 Secondly, 90% of our workers have more than 5 years’ experience in the industry. They have been well trained for every procedure of our products with high efficiency.<\/p>\n\n\n\n

Thirdly, the salary of our workers is 20% higher than the average level of other local competitors.<\/p>","protected":false},"excerpt":{"rendered":"

Can you custom the antenna according to the buyer\u2019s request?
\nOf course, we can do that. We have done a lot of cases for our customers worldwide. We have a set of standard operating procedures that work well.<\/p>","protected":false},"author":5,"featured_media":8715,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"54","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"categories":[54],"tags":[343,342],"class_list":{"0":"post-3451","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-faq","8":"tag-faq","9":"tag-sanny-telecom-faq"},"acf":[],"_links":{"self":[{"href":"https:\/\/www.sannytelecom.com\/ace\/wp-json\/wp\/v2\/posts\/3451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sannytelecom.com\/ace\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sannytelecom.com\/ace\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sannytelecom.com\/ace\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sannytelecom.com\/ace\/wp-json\/wp\/v2\/comments?post=3451"}],"version-history":[{"count":5,"href":"https:\/\/www.sannytelecom.com\/ace\/wp-json\/wp\/v2\/posts\/3451\/revisions"}],"predecessor-version":[{"id":8720,"href":"https:\/\/www.sannytelecom.com\/ace\/wp-json\/wp\/v2\/posts\/3451\/revisions\/8720"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sannytelecom.com\/ace\/wp-json\/wp\/v2\/media\/8715"}],"wp:attachment":[{"href":"https:\/\/www.sannytelecom.com\/ace\/wp-json\/wp\/v2\/media?parent=3451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sannytelecom.com\/ace\/wp-json\/wp\/v2\/categories?post=3451"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sannytelecom.com\/ace\/wp-json\/wp\/v2\/tags?post=3451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}